Empress of Virtue Shipping, Returns and Exchanges Policies
At Empress of Virtue, we take care to provide our customers high quality customer service.
Please ensure that your selections, COLOR, SIZE, SETS, QUANTITY, and your PAYPAL ADDRESS* are correct before you purchase! Once orders are placed we can not change them. Also, please We are working our hardest to get your jewelry and accessories out to you as quickly as possible. As soon as your order comes in, we immediately begin to process them.
The address that we ship to is your *PAYPAL ADDRESS*. Please make sure that the address within your Paypal account is your shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
RETURNS ARE ONLY ISSUED WITHIN 10 DAYS OF CUSTOMER RECEIPT DATE. We will gladly refund undamaged Jewelry and Accessories. However, if your jewelry and accessories arrived damaged we will gladly refund or exchange it within the 10 day period with the original Empress of Virtue tags still attached. If you would like to schedule a return, please email us at Admin@EmpressofVirtue.com and please indicate in the subject Line "Return and Exchange". Once we have received and inspected the returned item/s we will issue a refund less shipping charges. Your refund will be issued in the original payment method. There is a $3 refund fee for all returned item without probable reasons.
We will gladly exchange most UNWORN jewelry and accessories in their original packaging WITHIN 30 DAYS OF PURCHASE RECEIPT DATE. If you would like to schedule an exchange, please email us at Admin@EmpressofVirtue.com and please indicate in the Subject line "Return and Exchange" WITHIN 30 DAYS OF PURCHASE DATE to arrange exchange. Once your returned item/s have been received and inspected, we will then ship your new jewelry and or accessories to you. There is a $3 restocking fee for all exchanges.
Thank you for shopping in Empress of Virtue's jewelry box and closet, we really appreciate it!
Empress of Virtue Family